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IT Service Management - Term 3 - 2009

The scope of the enterprise architecture process involves the interpretation of business goals, drivers and strategies, the assessment of the current capabilities of the people, processes, information and technology of the enterprise, and the determination of how these relate to one another and to the external environment.

The environments within which IT professionals operate.

This subject is about aligning new technology with business objectives - how to identify emerging technologies, how to evaluate their usefulness, and how to promote their benefits within an organisation.

Organising and managing people and other resources in such a way that a project is completed within defined scope, quality, time and cost constraints.

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